Good location. Friendly. Very busy location. Took 2 1/2 hrs for an oil change.

Great

Great People and always easy to deal with! I would suggest a more up to date phone system, I hate waiting on Hold for any length of time to get details and update on service.

Great service, I had my suv service it was fast. They were very friendly. Thank you.

Had a decent experience with our salesperson, however the general manager wasn’t as pleasant.

Had my car fixed in 2 days! Although it took several months to get it in due to covid there, or me having covid..... Thankful Michale M. had it under control!!

I bought my Nissan from here and when I went back for tire rotation they didn't have tool to get locking lugnut Orr nor did have the key given to me when I bought them

I was a bit annoyed that when the inspection sticker was removed, they left all of the scrapings on my dash! Insult to having just spent over $975!!

Love the Bronco I bought here and the trade-in $$ they offered for my previous car! Once you get your car in the shop they are quick and efficient when it comes to an oil change or other basic maintenance. It just takes awhile to get someone on the phone to schedule an appointment and the online booking never seems to work.

Mike is the BEST! Thank you!

Much improved facility and customer service! Friendly and thorough service. Had to schedule more than a month out but that was the only downer.

My appointment was for The Works package. Almost paid for the additives for mileage over 160,000 and glad I didn't. To have the tires rotated 8 of the lug nuts were replaced, adding $160.+ for labor & parts. Adding the shop charges I had a final bill of $190 more than expected. Otherwise, my experience was fine.

Next day scheduling for oil change & prompt service turnaround while I waited. Less than one hour. Courteous staff, comfortable waiting area. Easy to get to location.

Picked up car sat afternoon from closed service dept with help of manager. Couldn't figure out how to charge for service but mgr. said take it and we'll follow up on Monday. Great service.

Service is usually good. Had issues with my maintenance plan as it couldn’t be found even though I had been here twice before. Other than that, good service overall.

SunTrup Ford were amazing I called every day when they had my car for about 3 days and they answered all my questions!

The service was fast and the customer service representatives were welcoming and attentive.

Thé service was great and staff courteous. The problem was I had to wait several weeks to get an appointment then the car diagnostics were not performed for 4 days. It was another day before the work could be done because a part was needed. I am happy with the result but was without my car for a long period.

Very smooth, professional experience. Too bad I did not hear that my car was ready. I would have been out a lot sooner. Crank up the volume on PA a little :-) The dealership is great, but Ford has very questionable recall practices. They don't let the dealer order recall parts until the dealer confirms the recall item fails. So now I get to go back again after the parts show up. This is galactically dumb and very poor customer service. On a subsequent visit, the dealership was supposed to install the wiper recall since the parts had arrived. They did not. They applied a different recall and completely forgot/screwed up/? and did not install the wiper motor recall. So now I get to go back again. Unbelievable! Updated 2/27/23: My most recent experience was far superior to previous service visits. My service representative even told me how to save money on my service. Thanks!

Well Satisfied.

.Service visit went well and the service was great!

5 star rating. The man behind the counter took such good care of me and my car. Such a nice person!!

A couple of weeks ago we bought a F-150 truck from Tyler. He was the best salesman we have ever had at a dealership. We wanted to test drive a few models. He was incredibly patient and genuinely listened to our needs. We weren't ready to purchase on our first visit and we appreciated how he didn't try to sell us on anything that day. He let us leave the lot without any pressure. We returned a few days later and Tyler helped us find the exact vehicle we wanted, which he transferred in from another location with ease. Before and after our purchase we had a few questions and he was always available via text. If you're in the market for a Ford, I highly recommend asking for Tyler at Kirkwood.

A1 as always. Great timely service!

AIWAYS GREAT EXPERIENCE WITH DAVE MURRAY, GREAT GUY!

All went well after fixing everything on my Ford Bronco they even bring it back to my house. Kudos Ford Suntrup! You guys ate awesome more power 💯

Always a great experience when taking my car into the service department. David Murray and staff do an excellent job. Knowledgeable and kind. Really appreciate it.

Always friendly and easy to work with.

Always friendly and professional. I really appreciate the no pressure sales and comfortable environment! Thank you Jeff Womack and Larry Lewis!

Always friendly service.

Always great! service. Thanks Ford I been a customer for over twenty years at Kirkwood location.

Always pleasant to deal with and take great care of customers! We get all of our cars there!

Always professional!

Always take care of me. Eric and Tony are phenomenal.

Always very friendly. Wait time is perfect. Ten ⭐. Johnathan Condon was the technician that worked on my car on September 1, 2023.

Amazing customer service. Rachel went above and beyond to make my service experience great!

Amazing experience! Donnie Canada was great, and helped me get exactly what I needed!

Amazing experience.

Amazing service and will continue to do business

Amazing service. Especially the valet. Highly recommended

Andrew and karson were excellent very professional!

Appreciate that they came to my house to take care of a recall on my Escape. Thanks

As someone who's always thought it would cost an arm and a leg to have my car serviced at the dealer, I will fully admit I was wrong. Suntrup took care of a recall as well as a full service synthetic oil change and tire rotation for me today, and for less than Jiffy Lube. Michael was a pleasure to work with and I will certainly patron them again.

Awesome atmosphere even better associates. Everybody was so pleasant.

Best customer service ever!!!

Bought a 2020 Ford Explorer. Tyler was my salesperson. Stated there was a recall on the camera (knew that because there was one on my other Explorer) and he advised that the part has already been ordered. Once it arrived, they called to set up my service appt. Advised me that they will pick up and deliver my car. Super happy with the all-around service, during and AFTER the sale. I had a bad experience with another dealership (Dave Sinclair) that forgot I existed after I took the car off the lot. This is my 3rd car from a Suntrup dealership. Pretty sure I’m a lifelong customer from here on out.

Came early and they even started fixing my car early! Did not miss a beat! Forget other dealerships- come here instead!

Came in to get TPMs looked at, turned out they were fine and got four new tires, left and halfway home we noticed the passenger side rear was flat. Called Kaitlyn and immediately she told me to come back, we did they got us in and up and out. They were very professional and this is not lost on me, they made it right and that means a lot in a world today where everyone is concerned about money and doesn’t value customer service. The gentleman that sits next to Kaitlyn was also very helpful. John, the guy that worked on my car, took the time out to explain to me what was going on and why the tire was flat. That meant a lot to me. Suntrup will continue to be who I go to for both of my vehicle’s needs.

Casey and Bill provided excellent customer service, as with every visit! Thank you.

Casey Richards greeted me upon arrival for my scheduled appointment. Truck was in and out for an oil change and tire rotation in less than an hour. Great job to Casey and all of her team involved with this appointment. This is why I keep going back to Suntrup for service! Keep up the good work!

Casey Richars, service advisor, was welcoming and professional. Service was completed within one hour.

Chad did a great job in a very difficult situation. Being from Cincinnati I was not sure who to call, I am glad I chose Suntrup.

Chad is such a supportive person. The gentleman in service who took care of my car was awesome!

Chad was great, very helpful, and got me in and out very quickly! He also kept me informed through the whole process.

courteous And efficient

Courteous, professional and knowledgeable service providers. Special "Thank You" to Mike M, Holly and Maxine. 💯

Customer service is top notch within all department at Suntrup Ford located on Manchester Rd. From the professional sales staff when purchasing a vehicle, Matt B, to the complimentary pick-up & drop-off service and can’t forget Rachel, service advise, by making a dreaded task of getting a vehicle in for service. Y’all by far make sure this customer has always taken been care of! If you’re looking for a new or used vehicle, give the team at Suntrup Ford a chance as they will not disappointed! Don’t plan on looking anywhere else when it comes time to purchasing another vehicle! Keep up the hard and great work y’all do!

Detailed and upfront with diagnosis and details.

Did a great job will use again

Donnie canada and Craig were amazing and fun to work with!

Donnie Canada, Great Sales Person. He provided great customer support good professionalism, friendly and he is very patient thank you.

Donnie is an excellent go to guy. If you need a vehicle the same day you have everything in place you will walk out the same day with a car. I appreciate his salesmanship 100%.!!!!

Donnie was amazing! He made the car buying experience easy! I highly recommend going to see him!

Donnie was awesome to work with and accomplished all my goals today. Thanks for everything I will definitely recommend.

Easy to get apt and work was done quickly

Efficient service and great communication of scope of work and time of completion.

Every personal that I talked with or encountered were very respectful and very nice. The atmosphere was quit inviting....

Everyone friendly work done on time.

Everyone is friendly and the service is excellent. I was in and out in about one hour for a oil change tire rotation and a electrical problem. I like Suntrup because they service what they sell and know the product they sell..

Everyone was friendly and helpful. They kept me updated while my vehicle was being serviced which was also finished earlier than expected. I was even informed of a part recall which they where able to take care of as well.

Everyone was outstanding,

Everyone was very friendly and helping

Everyone we met with were very nice & helpful. Fred Butler was our sales rep & he was very knowledgeable about the trucks. Great, friendly guy-thanks to Fred, we are owners of a GMC Sierra!

Everything went as expected and as explained. Wish price was less and departure car wash was available. Good Job Chad!

Everything went smoothly. I was notified promptly when things needed to be discussed Everyone was kind and courteous and the car looked beautiful when I got it back! The washing and detailing was awesome!

Excellent

Excellent service and staff. Casey Richars my service advisor gets 5 stars. Bought my truck there and only serviced there. Trust them to take care of any issues that arise.

Excellent as usual

Excellent Customer Service. The level of service provided by Mandy exceeded my expectations. She courteous and professional. I would highly recommend Suntrup Westport.

Excellent experience during purchase and service.

Excellent quick service

Excellent repair and service.

Excellent service

Excellent service

Excellent service and communication easy to schedule I like the the pick up and drop off service

Excellent service and efficiency. They were able to handle my car issues prior to close for a battery replacement. Staff was very accommodating and helped make the experience less of a hassle. Very much appreciated!

Excellent service and great communication. Very friendly staff!

Excellent service and staff. I'd been frustrated by two other Ford dealers that were constantly booked for service two months ahead. I spoke with Madison who made an appointment 6 days later. When I arrived, Rachel jumped into action pulling the truck in and writing my service ticket up, said it be an hour so I waited. The waiting area was very nice and I had a great cup of coffee. It only took 50 minutes. I'll definitely be back, you are less than 2 miles from my office. Thanks Madison, Rachel and Suntrup Ford West!

Excellent service! I would recommend Suntrup for all your Ford needs!

Excellent service!!! Thank you!

Extremely responsive Service Advisor! Getting a service appointment was easy and I was in and out faster than any other dealership I have worked with! Very pleased with the overall experience.

Fast

Fast & affordable service! Very friendly & helpful staff!

Fast and Friendly

Fast and friendly. Needed a spare key.

Fast Friendly Competent

Fast hassle free experience salesman was great.

Fast service and friendly people

Fast, efficient, friendly service. Took about an hour for oil change and tire rotation.

Fast, friendly, good work.

First !! I don’t like buying cars it’s complicated a game expensive and necessary!! I have been looking to trade for awhile but then got Serious. I googled top most efficient SUV’s and Kelly Blue Book brought those up…… But for some reason the Envista picture popped up and I thought WOW!!!!! My schedule is CRAZY but I had sometime and stopped at Suntrup. When I walked in knowing NOTHING Fred Butler came walking up to me and said how can I help you? The rest is History- I bought the 1st one to be sold from that Dealership. It’s a great car I’m very happy and Fred has been absolutely wonderful making the whole process easy, fun, exciting and possible!! Bob in finance was awesome and I’m completely Happy and will refer anyone!!

First service on our new truck went well. The service technicians are friendly and got us in and out quickly, and when there was a bit of an issue w tires they got it sorted out w zero effort on our part.

first time buyer with Suntrup Buick GMC and the purchase was quick and easy and more than fair but it was just topped by the service department. on line appointment was fast and they got me in and out in under an hour. well done to David Murray and staff!!

First time buyers but won't be the last time we visit here. Paul is an absolute gem! Professional, friendly and most of all NOT pushy! He helped us get the vehcicle we wanted at the price we wanted. Felt more like dealing with a friend than a big dealership.

For the girlies: all you need to know is they treat women like fully competant adults.

Ford provided quality and timely customer service and offered a complementary multi point inspection.

Fred Butler was amazingly patient with me and my indecisiveness. 😌

Friendly and helpful staff. Clean and updated building and facilities. Went for The Works maintenance package and they also addressed a manufacturer recall issue, it took just a little while longer, but they got it out of my hair. I actually bought from another dealer, but they are much closer to home, and on my route to work and back. They’re a solid operation, and represent the Ford brand well.

Friendly and took the time to listen to my needs. Explained things clearly.

Friendly atmosphere, excellent service.

friendly meeting from service manager and had fast and efficient service. Great place to get service.

Friendly staff, timely and great service! Really happy with the experience when we needed a quick turnaround to get the tires replaced

GMC took good care of me. If course I have to back n get my car fixed.

Good communication, quoted price before doing the work. Friendly customer service.

Good service and kept informed all the way. They are now offering pick up and delivery of your car, which I have not used yet, but appreciate for future need.

Got me in and out quickly for an emissions test. No appointment. Thank you!!

Great

Great communication and quick service

Great customer service👍🏽

Great customer service. Service Advisor kept me updated on status of vehicle and options and availability to get the work performed.

Great experience before, during, and after the sale. Thank you!

Great experience!! I got my car back earlier than expected!! Everyone was very friendly and helpful. My husband was so impressed that he ask them for a part that he needed for his car and surely they had it, so he purchased it!! Great Service 👍

Great experience.

Great experience. Dealer reached out to me regarding a recall for a part that needed to be replaced. Scheduled the service and they actually came to my house and replaced the part on my Ford Expedition while it was in my garage. Extremely easy process.

Great greeting from Kaitlin! Oil change only took 90 minutes this time.

Great place for service! Quick and easy to communicate with!

Great service & sales & a Awesome staff !!👍👍👍

Great service at Suntrup Ford. Only place I take my vehicle.

Great service by Michael Moxley as usual!

Great service department and sales people. All around good experience

Great service team. Love that they fixed a recall issue right in my driveway!

Great service today. Exceeded my expectations!

Great service with a quick turnaround time. The service agent was very kind and knowledgeable.

Great service!

Great service! Super friendly staff! Overall, I’m quite satisfied! Will definitely return and recommend!

Great service. Was in and out with oil change. Rotation

Great service. Easy to make an appointment on the website. They were fast and did great work. Friendly and helpful staff.

Great services. Good to work with

Great work done. I recommend Suntrup Westport highly😎👍.

Had a recall issue and they handled it easily and offered to pick up and return vehicle. Great experience.

Had Safety Recall(s) work was completed. Had other warranty issues. Mike M. was excellent, customer service was great kept me informed on the progress. Would highly recommend.

Had work done on my car and it went smoothly. Thank you

Handled my issue same day.

Have purchased and service done at this dealership.The purchase experience was good, brought the car. The car has been great. On the service end has also went well, our service mgr. David did a great job and the other service mgrs. Have done well also.

He was on time down to the minute…..great service

I arranged to buy a 2018 Forester and trade in my 2008 Outback. Since I was driving from New Mexico to buy the car I was worried they would try to re-trade the deal when I got to Saint Louis. They did exactly what they said they would do giving me close to blue book for my car. The Forester was in excellent shape and very clean. They were very professional and I would recommend them to other buyers.

I came for a safety inspection and there was a mishap with loading my vehicle. No worries because they let us know right away and took care of us. The Sevice Staff is very professional and I advise you that even if you don’t own a Ford, to visit SunTrup West as they are speedy and professional. Shout out to Edgar and Holly for their assistance!

I cannot say enough great things about this dealership, from the General Manager, Kirk Latta, to Finance, Andrew Suntrup, to Sales, Phoenix Phillips. They listened to what I was looking for in a 2022 Bronco Sport, Area 51 Big Bend, and lo and behold, they had one coming in on the next transport. Is all I had to do was put money down and it was mine, I didn't hesitate and within a week, this vehicle was delivered to me by my salesperson, Phoenix Phillips, at my home in Springfield, Illinois, no questions asked, just hand delivered. The kicker to the whole deal was they took my trade, a 2020 Ford Ranger, sight unseen and paid off this vehicle. I will never do business with any other dealership, they treated me A #1 and I'm eternally grateful for their professionalism and honesty. There are not enough accolades I can bestow on this dealership for their help and support. Phoenix took time out of his day to hand deliver my vehicle to me! Thank you to all these gentlemen, Kirk, Andrew, and especially Phoenix, JOB WELL DONE! I Love my new 2022 Ford Bronco!

I ended up at this location with an emergency issue with my work pickup truck and called and spoke to Kim. She was very patient and communicated very professional. She wasn’t able to get me in right away which was communicated upfront which was fine since she was able to “squeeze” me in! My truck was done sooner than her expectations she set with my truck being serviced! Going forward, I will be doing my business here due to this first experience with this dealership! Thank you Kim for your impeccable customer service and help!

I give my service rep, Michael and the service team 5 stars 🌟!!! I was concerned about the dealership having my vehicle for a couple of days due to the recalls needed to be done but Michael was able to get my vehicle back to the same day by 4:30pm after I had a 7:30am drop off that same morning. He cared about my concern as a customer especially with that being my only form of transportation. Thank you so much Suntrup Ford - Kirkwood for having a dedicated , professional staff! Best, Tonya 🙂

I had a better experience this time around. Lady at the counter wanted to argue that it was not their fault that my mirror switch wasnt working. However last time I took it in, it was working then it stop working when they took my door off for a recall. Anyways lady at the counter talk to her manager and thankfully the manager fixed at no cost. Thank you for making it right! Lady at the counter stop arguing with the customer. I also want to thank the Lady at the counter for going to management with my complaint.

I had a factory recall they took care of the issue quickly. Friendly staff

I had a great experience

I had a great experience at Suntrup in Westport, very speedy service and I got the price I was looking for thanks to DONELL WHO WAS GREAT! Very nice and helpful staff

I had a great experience today at Suntrup Ford. The Salesman Donnie Canada was Outstanding at finding me the perfect SUV! Exactly what I wanted!!! Go see him!

I had a recall on my Ford. My appointment was scheduled quickly and I was greeted by Mike he was so much fun and knowledgeable. Plus my vehicle was finished within 2 hours. This is the best service I have ever experienced.

I had a wonderful experience with this location. I dropped my car off the evening before the morning of my appointment, which was a quick and easy process. The next day, they called me pretty early in the work day to tell me what was wrong with my car and to give me a quote. The guy I spoke with most, Michael I believe, was honest and helpful and very nice. After they took care of me, they sent their valet service to drop my car off at my house because I was going to be at work until after they closed. Everyone I interacted with was kind and professional. I would definitely recommend.

I had a wonderful experience working with Suntrup Kirkwood. Today they fixed an open recall on my 2013 ford escape. While ai struggled getting this scheduled with other dealers they were ready to assist and got me scheduled the same week. The fix took less than an hour and I was able to wait while it was done. I highly recommend this dealership and will be back for more business!

I had an appointment for 1:00 pm and it wasn’t busy at all. I waited for the service to be completed. I was having the Works since i am going on a driving trip this week. The service was quick and it was a good experience. The service advisor was friendly!

I had an appointment on September 12 at 7AM. Leading up to that appointment Chad was always quick to respond to any questions I had or issues I thought might come up. My service appointment for for a 30,000 mile maintenance check plus fixing a faulty tire pressure monitor and a faulty battery. I was checked in just a few minutes after 7AM and was allowed to wait in their spacious and well lit lobby where I could plug in my laptop and get some work done while I was there. Jake the service tech did a great job and worked fast. I was expecting to be there for 5+ hours but was out a little past 11:30. Thanks to Chad and Jake for the incredible service and experience. Andrew Ahr

I had an Awesome experience with this body shop. I was given a quote from another body shop and they scheduled me 3 months out for repairs and they also wanted me to put a down payment on the parts before they work on my car. Thank goodness Suntrup Ford do not have customers to put money down before working on their cars. The staff was very nice and happy to see me compared to the staff at the other shop. They did a beautiful job on my Volkswagen and to put the icing on top, they washed and cleaned the inside of my car for FREE. I know who I trust to fix my vehicle if I ever need it repaired again. Thank you again!!!

I had the pleasure of working with Mike Eime as my sales consultant and Andrew Suntrup, the finance director and I couldn’t have asked for a better experience. As a girl by myself I was a little intimidated walking into a dealership for the first time. But they made me feel very comfortable with my purchase. They were fully transparent and super clear about my purchase. I absolutely love my new car! I would highly recommend anyone looking for a vehicle to look at Suntrup Ford Westport!

I hate to say that that are slow 🐌 my husband had to wait for 7hours to get the work we had to get done.

I have always taken our Acadia here for routine service. It's where we bought it and they are consistently on target with the work at a fair price. Yesterday was no different. Ken was there right away to get my details, said it would take about an hour and it did. They promised to call me and they did. Checkout was easy and the staff were very pleasant, even at the end of the day. It's nice to have a company that does good work and is true to their word. We will continue to use them.

I have great experience every time I come into the dealership!

I have purchased many vehicles from Suntrup Buick GMC. I must say all aspects of my purchases was a pleasant experience. I would highly recommend them to anyone.

I just had a few recalls and I've had my car serviced a few times here and it's always been an amazing experience. Never sold anything I don't need,never not been informed by my advisors Rachel and Mandy,and always treated like family not just a customer. Suntrup Westport is alittle far from my home but I will continue to pass up the others for what they do there. Two thumbs up and 10 out 10

I just wanted to give a huge shout out to Suntrup Ford’s service manager Mike he was awesome to work with!what a great friendly person and he does his best to try to make you happy. I give this service shop five stars mainly because of him. Oh I can’t forget to mention his very nice son!! Great people!

I received great service at Suntrup Ford in Kirkwood. It’s wonderful to get friendly service. Thank you so much!!! Michael did a great job!

I recently had my vehicle serviced at Suntrup Buick GMC. The Service Advisor (Casey) was extremely friendly and professional and greeted me as soon as I arrived to the service bay. My vehicle servicing was completed in a timely manner. I highly recommend this dealership for their Outstanding sales and service.

I stopped going to Schicker because they would make up their own maintenance schedules. They would argue with me about it when I had the ford maintenance schedule in my hand. Suntrup has never given me any trouble. They have been honest about their pricing and the maintenance required on our vehicles.

I take my car to Suntrup Ford for service needs. The staff there is friendly, knowledgeable, and customer oriented. Service on my car is always excellent!

I was kept informed while I waited for service. Very friendly staff!

I was more than happy with the assistance I received when I inquired about my purchase. When I got to the dealership and entered the service department I was confronted with service members that was so friendly...Everyone I encountered went above and beyond to help...I give Them 5 stars with a smile of appreciation. Thanks To All Of You.

I was very happy with the service that I received at your dealership. Everyone was friendly and I got my car back in the time they promised. Thank you so much. Betty Henke

I was very satisfied with the service and the quality of service I received, I really appreciate the opportunity to work with you and your team, especially talking with your service advisor Michael Moxley thanks for a job well done

I was visiting St. Louis when I had mechanical issues, I had to leave my car in St. Louis at Suntrup Ford. They were finally able to diagnose and fix the issue and the service was fantastic.

I went into the dealership to buy a car and Mike K and Tony made it so easy. They were not pushy which I loved. They were very professional they got me into the car I wanted with a low down payment and a reasonable car note. This was the best experience I've ever had when purchasing a car.

I went up to Suntrup without an appointment, as I discovered a 6’ puddle of oil on my garage floor under my car. After showing Michael a picture of this ~ he agreed I shouldn’t be driving my car. He said the were booking a week to a month out but would do his best to get me in as quick as possible. I left my car with him and I was very surprised to get a call the next day that my car was ready to go! Plus, Carson drove me back home after leaving my car at Suntrup. He was wonderful and brought some much needed joy to my day!

I worked with Tiffany buying a new car and she's very knowledgeable and easy to work with. I was very happy with the overall price that I got with my new car. Dave was very nice as the new car manager. I went to this dealer after going to two others and was given the best price for a similar vehicle. September 14th, 2021 I went in for an oil change and a basic checkup. They do a very thorough job and Tiffany was there to say hello as always. If you're not happy with their work they'll get it right if it's not the first time maybe the second time but they'll always get it right. And don't forget they still have their free coffee but it would be nice if they had cookies are donuts to go with it. Jeff Tiffany is still there waiting to wait on you and look for a car but at this time there aren't very many new cars to choose from. Service department was outstanding as always. But, they still do not have cookies or donuts to go along with the free coffee.

I'm so glad that Donnie came to greet me. My experience here at Suntrup Ford Westport was excellent. I will definitely recommend all my friends and family to come see Mr. Canada. Thank you for everything!

I'm very please with my experience at Suntrup Buick GMC. It was a pleasant break from the other dealerships where you're just a sale. I felt like my patronage mattered. No games played when it was time to handle business. I was in and out in a timely manner. They have earned my business and referrals!

Internet was down - no access to any records etc. Still completed my service! Great attitude

It was pleasant and the young man that helped us was very good!

It was such a relief to know that Suntrup Ford offered excellent customer service by going above and beyond the usual expectations. Matt came to my home and serviced my vehicle. He was very pleasant and courteous.

It's been tuff trying to find a great deal and vehicle I want to purchase. I'm thankful to have came to Suntrup Ford Westport and met Donnie. I can see why he is top salesman, thank you so much for helping me accomplish my goals. The vehicle and assisting with the car insurance even though that's not your job. I'm very happy with my experience.

I've always had a pleasant experience in the last few years of taking my truck here. Chad is very nice and professional, and a pleasure to work with each time. Service is always quick and done right.

I've been working with Rachel Suntrup for service of my 2021 Ford Edge and my 2019 Ford F-150, first at Suntrup Ford Westport, and now at Suntrup Ford Kirkwood after she transferred there - when I find a vehicle service advisor that knows their stuff, is friendly and helpful, I stick with 'em ("if it ain't broke, don't fix it!"). The Kirkwood location is more convenient for me than Westport as I also do a lot of shopping on Manchester Road and around there. Rachel remembered more about my first services on my F-150 than I did! And I'm just one of many customers!

I've purchased/leased over 20 vehicles from Suntrip. Crystal and Vivick are the reason I come back always helpful and know exactly what I'm looking for. No games I appreciate them!

Jeff made our experience seamlless and positive. We were able to figure out the perfect car for us without much haggling.

Jeff was amazing to work with! He was patient with me when I told him I was still deciding which car was best for me, and I never felt pressured. He was helpful, knowledgeable, and kept the process fun. Everyone involved made the transaction as easy as possible. I love my new car!

Jeff was fantastic and very helpful at getting the vehicle we wanted, even though they didn't have it. He also made sure to get those things we wanted on our vehicle, even though we didn't think it was possible! Thank you!

Jeff Womack was very helpful and informative. He was laid back and did not apply any pressure to buy even though we needed to buy a vehicle for our daughter before she left for school in two weeks. He let us take the car she was interested in for the weekend.

Joe is an excellent tech! Love having him work on our Denali!

Josh went above and beyond for us! This dealership and his team were the best to work with! Couldn’t be happier!

Just ask them they will tell you I am not an easy sell. The fact that they got it done in a day is incredible I'm impressed with how they handled it.

Justin was awesome. Faster friendly experience! Will definitely buy from them again.

Keeps me up to date on repairs. Very pleasant to deal with.

Kim was awesome. She kept me up to date on all repair issues and was able to get my van up and running.

Kyle is very friendly and knowledgeable. Bob in finance is great also. Thanks to everyone.

Kyle Snyder did a great job. My son bought a used truck from Suntrup. The vehicle had not been through the service department when we viewed it. After the sale, they ran it through service, put on new brake pads, when not completely worn, changed all the filters, rotated and balanced tires and more. The real big kudo was when they had to put a new brake light assembly. Kyle found they ordered one, but then it would not match the other existing one because of a modification. He had them order two, so they would match. It's those little things that make you feel good. Good job, Kyle.

Love this place, use the dealership over 15 years.

LOVE TONY. Tony made sure that I knew the price since I was told different things. He put my key on a key ring! They filled my window washer!!!!

Made appointment through the app. Checked in with no problems. The waiting area is really comfortable with coffee. My service did not take long and I was on my way

Mandy was amazing and so were the other staff. Since I had a longer wait, they took me to my destination free of charge and were very professional and helpful!

Matt the mobile tech came to my job fixed the recall and was amazing!

Michael at the service desk took good care of me. Was out in 1.5 hours as promised for the oil change and he made sure the recall on the steering column was taken care of too. I was out in time to pick up my husband from the hospital as he had just been discharged. Love the renovations on the service area. Will always come back to suntrup. Thank you

Michael got me in and seen and fixed just in time for my departure from the state.

Michael was awesome - upbeat, understood the issue, and made sure things got taken care of. Took a bit to get scheduled, but all is good!

Mike as always amazing. The receptionist was precious and professional. The service was fast,very convenient for handicapped. Beautiful and clean waiting room Andrew professional!

Mike in service is awesome!!! What a great help he was with getting my warranty work done!

Mike kearns is very accommodating and service dept worked in a timely manner.

Mike Moxley could NOT have been better. By far the nicest, most attentive service man I’ve ever dealt with. Took the time to really converse with me on my car issues, was open and honest about everything and got the job done quicker than I expected. Great experience for sure.

Mike Moxley was very helpful, both checking me in and ringing me out when work was done. Mike fully explained what would be done as well as the results once The Works was finished.

Mike was able to facilitate my vehicle’s issues. He communicated with me regarding what my needs would be. Mike was then able to give me the great news, my vehicle part was in. Initially the part was going to take a month to get. However, it was only 10 days to 2 weeks wait! Thanks for all you & your crew did for me Mike!

Mike worked as quickly as he could to get me back on the road. He was realistic with me and made reasonable promises. Attentive to our need for repairs.

Mitch is a great service writer. Service was quick.

My 2nd visit to this dealership. Planning on continuing to visit for service on my GMC. Casey Richars was efficient and attentative from start to finish.

My experience on Tuesday 10/11/2022 was great. My car was ready within 3 hours. This is a 100% improvement over my experience earlier this year, April/May 2022. My experience then was so bad that I vowed not to come back to this particular location ever again. Suntrup kept my car for 3 days and the end result was unacceptable. I even inquired about the staff, because I didn't see any familiar faces, and was advised that the people that I was accustomed to providing excellent service had left the Company. However, yesterday Rachel (Quick Lane Manager) restored my faith in this location again. Thank You, Sheila

My experience with Eric Trigg was nothing short of amazing. Eric is very knowledgeable, helpful and found our family the perfect new to us vehicle. If I hear of anyone that is looking to buy a vehicle I will definitely be sending them Eric's way! Thanks Eric for making the car buying process simple and enjoyable.

My husband recently took our Buick to Suntrup Buick GMC for service. This is his review of the service experience at Suntrup. First, the Service Advisor (Casey) was very knowledgeable and professional when I initially called to schedule an appointment. Upon arriving for the appointment, Casey greeted me and was extremely friendly and professional. Care was taken to insure the vehicle was serviced to my satisfaction. The technician, Joe, preforming the service was also very knowledgeable and professional. I would highly recommend this dealership for their outstanding service. By Les Blalock

My recent experience of an oil change and a vehicle emissions test was a winner for me. However I’m not pleased to hear that the courier services will now have boundaries of limitations which my location is one that will not be area of the service. I suppose I’ll have to find another dealership if possible.

My restored 1993 F250 was damages by thieves. Suntrup worked hard to find the replacement parts. They repaired the damage perfectly.

My salesperson Malik Adam's found me the perfect Bronco Badlands. Malik's product knowledge and professional was excellent. I look forward to doing future business with Malik.

My service advisor Tim Bacon, did an AMAZING job on my truck, like always!!! And they always get the job done right. Eric Bustillos

My service experience was great! Service advisor Casey was knowledgeable, friendly and kept me informed. I use Suntrup for my service needs on our 2020 GMC Terrain Denali and would recommend them to anyone.

My wife and I were initially going to shop around at a few dealerships for a new vehicle. However, once we met Tyler in Sales, we knew we'd be purchasing from Suntrup Ford in Kirkwood. We were a little picky with our needs, but Tyler had no problem accommodating multiple test drives and talking over which features would be the best for us. The whole experience felt like buying a car from a friend -- a professional friend! Thanks, Tyler!

Needed an oil change and was able to get in right of way. Turned out my brakes (original ones from 2015) needed replacing so they gave us a ride home and kept the car to do the needed work. All is well now. Thanks Suntrup Ford Service.

Nice n friendly customer service

No problem except for the relentless texts to review my oil change.

Olivia Johnson service advisor was very professional and helpful

On time, fast service nice people

Ought a used car from Suntrup ford a few months ago. There was a minor issue with the coolant hose. Suntrup set me up with a loaner and took care of the issue and returned my car in a quick manner without any questions or further issues. They really made an unfortunate happening as painless as could be. Much appreciated!

Outstanding customer services everytime I get my vehicle serviced.

Overall experience was great ! My sales team member Fred was very helpful and knowledgeable, great hospitality from all the personnel involved in my transaction. I would definitely recommend your dealership. My experience was very pleasant.

Party Suite made the night a winner on a rainy night.

Paul was absolutely amazing. As was his GM who helped seal a deal with me. They went above & beyond to help me leave with the vehicle I wanted. After many failed attempts with other dealers who did not have my best interest. Would highly recommend this dealership.

Polite, knowledgeable, punctual

Professional and courteous. Helpful throughout the entire process.

Professional and friendly

Purchased my new Envision at Suntrup and have visited Dave and the service team on a few items - great experience with everyone!

Quick and easy! Matt was very nice!!

Quick and friendly service.

Quick, courteous & thorough service every time!

Quick, easy, effortless - oil change, tire rotation and fixed my radio/speakers

Quickly, quality. Thank you.

Rachel and the Suntrup Ford Team in Kirkwood are the best. Just a real classy operation all the way around. The entirety of time my truck was being serviced I was kept in the loop and questions were answered before I could even ask them.

Rachel is wonderful and had great service

Rachel was extremely communicative about the service and made it easy. Kevin helped me get a car and Dave helped me get the car seats from car to car. Amazing team.

Rachel was very much on top of communicating on time, with the service I requested,

Really happy with the service I received on 5/17/23. Service rep Casey went the extra mile to call Enterprise regarding my car rental. I had been paying out of pocket but my issue ended up being covered under warranty, and she was able to get them to change the rental fees per warranty agreements with Suntrup.

Rick was awesome from start to finish and he kept me informed about my vehicle.

Rick was very responsive and the car was ready when they said it would be. They also surprised me and did a deep clean of the interior. It looked amazing.

Service advisor Tim Bacon was very helpful and efficient

Service center is really professional and treats customers with kindness and professionally.

Service department is

Service department was amazing!! It took several weeks for the parts to come in and my warranty company didn’t cover a rental for the entire time so they stepped up and gave me a loaner. Dave, our service technician was a rockstar.

Service department was super fast and had great customer service!

Service great and very pleasant people Thank you bob bunton

Service was quick and preformed to my satisfaction

Simple in & out

Special thanks to Phoenix.. he was awesome in helping us find a vehicle he was also helpful to my toddler who always steal the show haha.. we were treated so friendly and felt right at home! Blessed with a beautiful vehicle and service! Oh and Tony we like to recognize and thank you as well and we look forward to future endeavors. Thanks again 😊

Start to finish my buying experience from Kirkwood Suntrup has been outstanding. I did my research ahead of time, so I know I got a fair deal on the price. However, what separates Kirkwood Suntrup from other places I've bought cars from, is the care after the sale. I had a couple of minor issues with the used vehicle I bought, which were taken care of right away. They already had my money, but that didn't matter. They went above and beyond to make sure I was taken care of even after the sale. My Salesman Matt and the Sales Manager Eric are good people who really know how to take care of their customers.

Sun trip Buick is the best place to purchase a vehicle. They are very kind and the customers concerns are first. Eric Trigg is the best car man I have ever worked with. This is my second car purchased from him. I will never go anywhere else. Give him a shout and tell him I sent ya! Happy drivings

Suntrup Buick GMC was great! the staff were very nice. Dave the service advisor went out of his way to help. We will be going back with our personal vehicles and will be taking our fleet trucks as well.

Suntrup Ford was great. Really nice people. Always courteous and helpful. I dropped my car off a day earlier then scheduled and they took care of it a day early. Outstanding service again. Thanks!

Suntrup Ford Westport, has great customer service and our team of managers/ staff all work hard to accomplish your goals. If you know someone who is in the market for a vehicle. Please send them my way and have them ask for "Donnie".Your welcome in advance and Thank you to all my future customers I appreciate you all. #YourCarGuy

Suntrup is the only place I will take my families cars for repairs. Tammy is the absolute best!

Suntrup offered free repair at my home for a recall on our Ford Escape. Scheduled in 2 days and it only took about 20 min. Very convenient and the 2 guys were very nice and professional.

Super experience! Out in no time. Thanks for the free water. Mr. Lewis was very nice!

Super oil change

Tammy is amazing!

Text messages to keep me up to date on progress with repairs and their ability to fix the auto in a timely manner.

Thank You for your service, every thing was good.

Thank you STF. You took care of us and maintained excellent communication. We appreciate your service and support!

Thanks so much for the welcoming hospitality, getting everything fixed, and the extremely fast turn around!

Thanks so much to Joshua Huser and Suntrup GMC for getting my Yukon ordered and delivered in a couple months!!! I love my new Yukon and the process was painless! Shout out to Crystal as well!!!

THAT

The body shop did a great job, particularly Tammy. She put the "service" back in customer service.

The did great service. I got my truck back the sane day I dropped it off

The repair man came to my house as scheduled & fixed the Ford Explorer recall issue. He was polite & completed a safety report for me. I thought the repair call was very easy for me.

The service here is excellent! My advisor was Rachel. She was wonderful and very knowledgeable, and receptive. They got the work done on my vehicle in a timely manner. I would definitely recommend this dealership to friends and family

The Service staff are professional and go the extra mile to explain things or help with the logistics of getting the car in. Special thanks to Mark the technician and Mike at the service counter. Customer service is excellent.

The service was great

The service was great here! I made my appointment online & I really liked that I was able to get in the same day, I recently bought a used Ford vehicle and needed some service. The other Ford dealerships in the area were at least 2 to 3 weeks out for available appointments. Suntrup was able to get me in at the same day and have my vehicle ready by noon. I truly appreciate the Express Car services and the customer service provided. They have definitely earned my repeat business!

The service was quick and came in under the estimate! And they are always friendly!

The staff are always super friendly and helpful!

The team at Suntrup was awesome, they went way above and beyond. Starting with giving me the highest value for trade followed by the lowest price I could find in the metro area on my new gmc . Please ask for VIVEK he is truly an expert and makes sure everything is as agreed . Thank you

The team was very friendly and was able to get me in and out quickly.

The turnaround time for repair on my car was excellent. Tammy & Rick did a great job communicating with me on the status of things. Would recommend them highly!

The valet drop off service was fabulous. Being a single female and no family in town car trouble can be frustrating this was smooth reliable and super safe Thank you

The wait was a little longer than I expected but the service made up for it and it didn’t matter in the end.

The was great, They were able to get me in without an appointment for oil change and tire rotation. Just bought a used F150, and I've the best place to get it serviced. Thanks a bunch. Rachel took great care of me, best service in St Louis.

The work I wanted on my vehicle was explained and performed to my satisfaction The advisors were knowledgeable and friendly. Keep up the good work.

They always do a great job. I trust them.

They are polite, professional and knowledgeable about everything Ford!

They called me and said I had a recall outstanding and were able to come to me based on the severity. So convenient and hassle free.

They did an excellent job. I have Zero complaints. Everything was fine in a timely fashion and service advisor Rachel is the best. If you need anything I would strongly recommend seeing her!

They got me on right away and got me out just as fast. Dave Murray was who I worked with and he was awesome. Highly Recommend.

They got my truck service done in less than an hour!

They got our truck in and out very quickly and it was covered by warranty. Usually shops take an appointment but don’t really work on your vehicle in that time slot. They were done in about an hour. Great service!

They took good car of my car and van. Good place to get your cars fix.

They were able to get me in last minute for a much need servicing for a long last minute trip. They got the work done, took me to my house and delivered my car back to me. Great job, will definitely continue to use them.

They were able to get to my car the same day it was towed there

They were awesome got me in and out really friendly

They were fast and courteous! I had the pleasure of having Michael in service take care of me and he was awesome!

They were professional and quick

They were very professional and on time. Rachel was great!

This was my first routine scheduled maintenance on my vehicle and I was in and out rather quickly, very pleasant experience overall and very informative as well. Thank you so much for making this painless for me.

This was my third vehicle that I've purchase from Suntrup Ford Westport and I would recommend that everyone who's looking to purchase a new truck to go and see Terry Logan who treated me with respect without ever pressuring me into buying a vehicle. Thanks to Terry and Andrew who made my purchasing a great pleasure. Also, Suntrup is where I go to get F150 service. The Service department has always treated me with respect.

This was the best experience ever! Very knowledgeable and professional. Reasonable pricing, did what they said they were going to do in the time span they told me. Tammy the Coordinator was fabulous, she kept me apprised of progress, found some other dings, made a personal connection with me and my needs. I am totally impressed from all the staff. There's a sign in their office that says "Work hard and be kind" which must be their motto. They did and were exactly that!

This will be my oil change spot from now on!

Tiffany was just terrific! That woman works hard!! We arrived with the purpose of looking at a specific car on their lot and ended up with another car that suits us perfectly. Tiffany was very patient with us and by days end drove home with the perfect car.

Tim Bacon took good care of me. Liked that he let me know there was a recall on my GMC Terrain without having to ask. Work went fast and mechanic Joe Dickens took time to explain the work that had been done.

Tim in service got both of my vehicles in the same day. They were taken care of in a timely manner. He was very professional and took care of things I asked. He communicated during the day. Very pleasant to work with. Awesome job! Would recommend Suntrup!

Tim was great and also was Dave the customer service was excellent

Tom in the service department is very polite and helpful. And gives me good suggestions helping me to save money!

Tony! Treat him well. His customer service is amazing. Being on hold at another dealership for 20 minutes twice... Tony had me scheduled and taken care of within minutes. One person makes all the difference; your dealership is on my speed dial now.

Very easy to do business with Suntrup Ford.

Very easy to set up the appointment. They took great care of my vehicle. That is why we will keep coming back.

Very efficient service. Easy to make appointment

Very fast and courteous workers.

Very friendly and helpful team. Addressed all my concerns with my service call. Thank you!

Very good experience at this Ford dealership! Very efficient and friendly!

Very good place I drop my truck to get fixed and I pick up some day thanks to all the people work there

Very happy with service. They notified me that my system is not automatically updating and how to fix that. Likely saved me issues down the road.

very knowledgeable people and they take time to listen to your problems with your vehicle

Very nice people

Very nice service team; I will certainly go back. I was a little disappointed that the technician didn’t bolt down the spare when he put it in the spare compartment, but if that is the only misstep, I am pleased.

Very pleased !! First time here. Everyone was friendly and helpful. After my car was serviced (oil change) , everything was explained (what was done). Only thing needed were brakes (which I knew before) . I'm very glad that I could get in as a new client. Will be back to get my brakes done soon. Thanks !!

very polite receptionist, parts service, Rachael

Very professional

Very professional Awesome!!!

Very professional and efficient.

Very responsive service, completed on time!

Very satisfied with services received. Was able to get in and out quickly

very thorough and Andrew was very nice & professional…

Vivek was great and proactive in helping everything was sorted out for me. Thanks a lot for helping us find our new car.

Want to say I’m not overall pleased with my last experience first off they lost my rim key lock and I had to pay for another one which I had to drive across town only to find out the other dealership the parts guy sent me to didn’t have the rim key. I could go on but I rather not.

Was there for a recall on Ford Escape. Bought this vehicle from my sister in Kansas City. All the other dealerships I called wanted appointments scheduled anywhere from January to June. Had the feeling because did not purchase from them. Suntrup treated me like I was a long time customer. Service Rep was very friendly and knowledgeable. Very happy. When ready to buy a new Ford Suntrup will receive my business, won't consider the others. Service after the sale is very important to me.

We had a great experience with Suntrup Buick. No pressure and Olivia Johnson worked hard to get us the best deal she could.

We have been coming to Suntrup for nearly 20 years for service on our Ford vehicles and have always had great service and trust the care of our cars only to the fine mechanics and staff at Suntrup Ford. They have always addressed any issues we have had with our cars and given us fair prices on all their services. The service advisors are the best and have always made sure our cars are in and out as quick as possible, even when they need to order parts. Fantastic staff at Suntrup!

We just bought a 2022 Bronco Sport from Suntrup and I cannot say enough good things about this dealership! They were by far the most down to earth, easy to work with people. Tyler from sales and Tim from finance, THANK YOU! You guys made the process so easy and I appreciate you! I’m loving my new car!

We recently purchased a vehicle from Suntrup Buick. Working with Jeff Womack was a real pleasure. Jeff was professional, courteous and knowledgeable. He made the experience smooth and easy. If I purchase another car, I would definitely request Jeff as my salesperson. Ron Pauley

Went in to grab a truck through Donnie, amazing service and personality. Will come again if needed

What a great place for service. We were well taken care of on getting tires and oil change at pricee that was very reasonable.

What a great service. The pick up and drop off was very nice. Everyone invloved was courteous and helpful and the fix was done pretty fast. Would definitely use this location and service again.

Wonderful experience. My salesman Matt did everything he said he would.

Wonderful service for warranty work. I wasn't sure is the warranty works civet everything but they explained everything and were very professional.

Wonderful service, very prompt and Tim Bacon saw to it that I was finished by the time I requested .

Wonderful service. Everyone was very kind and straight forward

Work done promptly. Repairs needed were explained to me

Worked me in immediately to repair tire puncture on our Mustang GT, courteous and fast services greatly appreciated

Worked with Rachel to get an appointment, everything went as planned. Excellent communication, easy drop off and pick up. Thank you for a great experience.

Working with the service department is by far the best experience I have ever had, compared to any dealership service department and including auto repair shops. I appreciate their communication and clarity. Working with Dave and Casey make it easy and the rest of the staff is

Would for sure use them in the future